4.6 Evaluate Option “No Preference”

Reference: Select Customers and Manage Programs Process Model - Page 3 for the associated business process diagram.

Actor/Role: CC&B

Description: If customer didn't specify any preferences to communicate via customer self-service application CC&B automatically evaluates other options to contact customer. Usually these options are determined based on business requirements and available customer information (e.g. e-mail address stored in CC&B).

Entities to Configure

•	Lead Event Type

Business Objects

•	C1-LeadEvent

•	C1-LeadEventType

•	C1-LeadEvtTypeUseCustomerPref

Available Algorithms

•	C1-LECOMP Complete Lead Event

•	C1-LECMRKPF - Customer Communication Preference Notification